At Shaheen, your satisfaction is our top priority. If you are not entirely happy with your purchase, we’re here to help with our 15-day return and refund policy.
1. Returns
You have 15 days from the date of delivery to return an item. To be eligible for a return, the item must meet the following conditions:
- Condition: The item must not be damaged, and in its original packaging.
- Proof of Purchase: A receipt, order confirmation email, or proof of purchase is required.
2. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. After inspection:
- Approval: Once approved, your refund will be processed. The amount will be credited to your original method of payment within 7-10 business days.
- Rejection: If your return does not meet the criteria, we will notify you, and the item will be sent back to you.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at hello@shopshaheen.com or 0345-9022287 to request a return.
- Provide your order details and reason for return.
- Our team will guide you through the return shipping process.
- Ship the item to the address provided by our team.
Return Shipping Costs:
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery.
- Contact our customer support team with photos of the damaged product and your order details.
- We will provide a replacement or full refund, including shipping costs.
6. Cancellation Policy
Orders can be canceled only if they have not been shipped. To cancel an order, contact us immediately at hello@shopshaheen.com or 03459022287.
7. Contact Us
For any questions or concerns about our Refund and Returns Policy, feel free to reach out to us:
Email: hello@shopshaheen.com
Phone: 03459022287
We value your trust in Shaheen and strive to provide you with an exceptional shopping experience. Thank you for choosing us! questions related to refunds and returns.