Refund and Returns Policy

At Shaheen, your satisfaction is our top priority. If you are not entirely happy with your purchase, we’re here to help with our 15-day return and refund policy.

1. Returns

You have 15 days from the date of delivery to return an item. To be eligible for a return, the item must meet the following conditions:

Condition: The item must not be damaged, and in its original packaging.
Proof of Purchase: A receipt, order confirmation email, or proof of purchase is required.

2. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. After inspection:

Approval: Once approved, your refund will be processed. The amount will be credited to your original method of payment within 7-10 business days.
Rejection: If your return does not meet the criteria, we will notify you, and the item will be sent back to you.

3. Return Process

To initiate a return, please follow these steps:

Contact our customer support team at hello@shopshaheen.com or 0345-9022287 to request a return.
Provide your order details and reason for return.
Our team will guide you through the return shipping process.
Ship the item to the address provided by our team.

Return Shipping Costs:

4. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery.

Contact our customer support team with photos of the damaged product and your order details.
We will provide a replacement or full refund, including shipping costs.

6. Cancellation Policy

Orders can be canceled only if they have not been shipped. To cancel an order, contact us immediately at hello@shopshaheen.com or 03459022287.

7. Contact Us

For any questions or concerns about our Refund and Returns Policy, feel free to reach out to us:

Email: hello@shopshaheen.com
Phone: 03459022287

We value your trust in Shaheen and strive to provide you with an exceptional shopping experience. Thank you for choosing us! questions related to refunds and returns.